Refund policy

Returns, Exchanges & Refunds Policy

Last Updated: October 28, 2026

Thank you for shopping at Rikiy Hosiery — Wholesale & Retail. Please review our Returns, Exchanges & Refunds Policy carefully before placing an order.

1. Exchange Only – No Refunds

Rikiy Hosiery offers exchanges on eligible retail merchandise within 14 days after the date of delivery.

We do not offer refunds for changes of mind, incorrect size selections, or personal preferences, except as required by applicable law.

All exchanges are subject to prior authorization, product availability, and the conditions outlined below.

2. Conditions for Exchanges

To qualify for an exchange, merchandise must meet all of the following requirements:

Be new, unused, unworn, and unwashed.
Be in exactly the same condition as originally received.
Remain in its original, unopened, intact, and undamaged packaging.
Include all original labels, tags, and accessories, where applicable.
Be accompanied by valid proof of purchase.
Have an exchange request submitted within 14 days after delivery.

Merchandise with opened, torn, broken, altered, or damaged packaging is not eligible for voluntary exchanges.

Rikiy Hosiery reserves the right to decline voluntary exchanges that do not meet these conditions, subject to applicable law.

3. Final Sale Merchandise

Certain items are not eligible for voluntary returns or exchanges and will be clearly designated as Final Sale on the item's product page and, where applicable, on the packing slip.

For hygiene reasons, all underwear and intimate apparel, including boxer briefs and panties, are considered Final Sale.

Final Sale merchandise cannot be returned or exchanged for changes of mind, incorrect sizing, or personal preferences.

These restrictions do not affect customers' legal rights regarding defective, damaged, or incorrectly supplied merchandise.

4. Exchange Authorization Required

All exchanges must be approved by Rikiy Hosiery before merchandise is shipped back.

To request an exchange, customers must contact us within 14 days after delivery and provide:

Order number.
Product name and quantity.
Reason for requesting the exchange.
Photographs, when requested.

Customers must wait for written authorization and return instructions before shipping merchandise.

Unauthorized return shipments may be refused or returned to the sender at the customer's expense, subject to applicable law.

Approval of an exchange request does not guarantee final acceptance. All returned merchandise is subject to inspection upon receipt.

5. Exchange Shipping Costs

Customers are responsible for all shipping costs associated with voluntary exchanges, including:

Shipping the original merchandise back to Rikiy Hosiery.
Shipping the replacement merchandise to the customer.

Original shipping charges are nonrefundable for voluntary exchanges, except as required by applicable law.

We recommend using a trackable shipping service and retaining proof of shipment.

Customers are responsible for properly packaging merchandise sent for voluntary exchanges.

Exceptions to customer-paid shipping may apply when Rikiy Hosiery ships an incorrect item, the merchandise is defective, or applicable law requires otherwise.

6. Damaged, Defective, Missing or Incorrect Merchandise

If an order arrives damaged, defective, incomplete, or incorrect, customers should contact Rikiy Hosiery as soon as possible, preferably within 7 days after delivery.

Please provide the order number, a description of the issue, and photographs when available.

Rikiy Hosiery will review the situation and provide an appropriate resolution in accordance with applicable law.

Customers should retain the original merchandise and packaging until the issue has been reviewed.

The suggested 7-day reporting period does not limit any rights or remedies provided by applicable law.

7. Inspection of Returned Merchandise

All merchandise returned for an approved voluntary exchange will be inspected upon receipt.

Rikiy Hosiery reserves the right to decline an exchange if merchandise shows signs of use, washing, wear, damage, alteration, or opened or damaged packaging.

If merchandise does not meet the exchange requirements, customers may be responsible for the cost of shipping it back to them.

Any refusal of an exchange will be subject to applicable law.

8. Misuse of Exchange Policy

Rikiy Hosiery reserves the right, to the extent permitted by law, to refuse voluntary exchanges involving suspected fraud, altered merchandise, repeated policy abuse, or failure to comply with our exchange requirements.