Shipping policy

Shipping & Delivery Policy

Last Updated: October 28, 2026

Thank you for shopping at Rikiy Hosiery — Wholesale & Retail. Please review our Shipping & Delivery Policy before placing an order.

1. Shipping Locations

Rikiy Hosiery ships eligible retail orders within the United States from our warehouse in Lauderhill, Florida.

Shipping availability depends on the destination and the options displayed at checkout.

2. Shipping Rates

Shipping charges are determined by the applicable weight-based shipping rates displayed at checkout.

The total shipping charge is calculated based on the order's shipping weight and the available shipping options.

Customers are responsible for all applicable shipping charges.

We do not offer automatic free shipping. Any special shipping promotion, if available, will be clearly identified at checkout.

3. Order Processing

Orders are processed after payment has been confirmed and merchandise is available.

Processing times may vary depending on order volume, inventory availability, weekends, and holidays.

Orders placed on weekends or holidays may require additional processing time.

Once an order has shipped, tracking information will be provided when available.

4. Estimated Delivery Times

Standard shipping generally has an estimated transit time of 5–8 business days after shipment, depending on the carrier, service, and destination.

This estimate does not include order processing time.

Delivery dates are estimates and are not guaranteed.

Delays may occur because of weather, holidays, carrier operations, or circumstances beyond our reasonable control.

Rikiy Hosiery will assist customers with delivery issues and provide any remedies required by applicable law.

5. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify your shipping address, apartment or unit number, ZIP code, and contact information before submitting an order.

If you notice an error, contact us immediately.

Address changes cannot be guaranteed after an order has been processed or shipped.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment, subject to applicable law.

6. Lost, Missing, or Delayed Packages

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will review the available tracking information and, when appropriate, assist with a carrier investigation.

A carrier's delivery confirmation may be considered when investigating a missing package, but does not automatically eliminate any legal rights or remedies available to the customer.

Rikiy Hosiery will address lost or undelivered orders in accordance with applicable law.

7. Damaged or Incorrect Shipments

If your package arrives damaged or contains incorrect or missing merchandise, please contact us promptly.

Provide your order number, a description of the problem, and photographs of the merchandise and packaging when available.

Please retain the packaging and merchandise until the issue has been reviewed.

Rikiy Hosiery will review the situation and provide an appropriate resolution in accordance with applicable law.

8. Returned or Undeliverable Packages

Packages may be returned to us because of incorrect addresses, failed delivery attempts, refusal of delivery, or other delivery issues.

If a package is returned for a reason attributable to the customer, additional shipping charges may apply before reshipment.

Any cancellation, refund, or other resolution will be handled in accordance with applicable law and our store policies.

9. Shipping Costs for Exchanges

Customers are responsible for shipping costs associated with approved voluntary exchanges, including return shipping and shipment of replacement merchandise.

Exceptions apply when merchandise is defective, incorrectly shipped, or applicable law requires otherwise.

All exchanges require prior authorization and must comply with our Returns, Exchanges & Refunds Policy.

10. Wholesale Shipping and Delivery

Wholesale purchases are handled separately from retail online orders.

Wholesale merchandise is not available for purchase through our regular retail checkout.

Wholesale customers must contact Rikiy Hosiery directly to confirm pricing, quantities, availability, shipping charges, and delivery arrangements before an order is finalized.

Wholesale shipping and delivery terms are established separately.